QUESTIONS + ANSWERS
WEBSTORE
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PRINTING BASICS
What do you print on?
We print on a heavyweight matte paper; matte, satin or glossy premium photopaper; a range of fine-art papers; artist canvas, and some specialty papers. Most of our material comes in rolls and therefore pieces will have a slight curl when first printed.
What sizes do you print at?
We have some standard sizes we print most pieces at, which are listed on our current price guide. All prints start at 12 inches wide.
What resolution do you print at?
At 100% size, your file should be at 180dpi (not an issue if it’s a vector file). Depending on the image and what you’re printing on (canvas is a bit forgiving), you may get away with about 130dpi.
What does print-ready mean?
Print-ready means your file is at the correct size and resolution of the intended output. When you have more than one image, they are layed out together in one file. Otherwise, we can set up the file(s) for you.
How do I provide a file or image?
Upload your digital images to our site; or bring in images on a memory key(USB flashdrive), memory card, or disk.
How do I upload an image?
Go to the File Upload page, click on Choose File, fill in the form (check it over once more), and click Upload File. Remember to wait for the confirmation page to appear.
How long should I allow for prints?
Allow 2-3 days for most prints. Academic posters generally are a day. Allow more time for added finishing such as laminating and mounting. Canvases stretched are about 8-10 working days.
Can you print my wedding invitations/business cards/brochures?
We are a wide-format printer only, which generally means larger prints and smaller runs. We print at sizes from 12 inches. See our pricing page for our standard sizes for prints.
STUDENTS
Do you have substrates that are specific to students?
We have a heavyweight matte bond and a satin paper available just for academic projects. Both print very well, with the satin a little fancier and recommended if you have photos in the piece. more ▶
CANVASES
GO TO CANVAS Q+A ▶
FINISHING
What other finishing is available?
We offer lamination, mounting to fomecor, plaquemounting and framing. There is the option to stretch your canvas onto a hand-crafted wooden frame.
What choice of framing do you offer?
Please visit our showroom on Whyte for any custom framing, to view our selection of frame profiles and finishing.
If you have questions you couldn’t find answers to on our site, just send us a quick email. We always appreciate feedback on our site as we continue to update our information.