Contact + Help | Vivid Print

Company details

Vivid Print Edmonton
10342 82 Avenue NW
Edmonton, AB
Canada

Bee Waeland Pop Up Shop
Edmonton Folk Music Festival
August 8-10th

1.780.428.4843

[email protected]

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Tuesday-Friday: 11am to 6pm
Saturday: 10am to 5pm
Sunday: 12pm to 5pm

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Frequently asked questions

1. PRINTING
1.1 What do you print on?

We print on a heavyweight matte paper; matte or satin premium photopaper; a range of fine-art papers; canvas, and some specialty papers. Most of our material comes in rolls and therefore pieces will have a slight curl when printed.

1.2 What sizes do you print at?

We have some standard sizes we print most pieces at, which are listed on our current price guide. We certainly print custom sizes starting from 12 inches wide.

1.3 What resolution do you print at?

At 100% size, your file should be at least 180dpi. Canvas is a bit forgiving where 130/150dpi is acceptable.

Print-ready means your file is at the correct size and resolution of the intended output. When you have more than one image, they are layed out together in one file. Otherwise, we can set up the file(s) for you. Academic projects are required to be print-ready.

1.5 How do I provide a file or image?

Upload your digital images to our site; or bring in images on a memory key(USB flashdrive), memory card, or disk.

1.6 How do I upload an image?

Go to the File Upload page, click on Choose File, fill in the form (check it over once more), and click Upload File. Remember to wait for the confirmation page to appear.

1.7 How long should I allow for prints?

Typically, it’s between 1 and 5 business days, and large jobs can take up to three weeks. Canvases stretched take about 8-10 business days. It really depends on the complexity and volume of your job, added time for finishing such as laminating, mounting, proofing and estimating, and the other jobs in our queue at the time. Contact us for an estimate and we’ll do our very best to accommodate your project deadlines.

1.8 Can you print my wedding invitations/business cards/brochures?

We are a wide-format printer only, which means larger prints and smaller runs. So, no. We print at sizes from 12 inches. See our pricing page for our standard sizes for prints.

1.9 Can you print on metal or using white inks?

No. Our printers use twelve inks: blue, light cyan, magenta, light magenta, yellow, red, green, grey, light grey, matte black, photo black and gloss enhancer. Any white values in your artwork will be paper white – not via the use of white inks.

2. ACADEMIC PRINTING
2.1 Did you get my file?

If the upload confirmation page appeared from the website, after you pressed the magic upload button, then we got your file. Make sure you carefully filled out the information. You will also receive an email confirmation.

2.2 How long should I allow for academic posters?

Academic posters generally are a weekday. Allow more time for each added feature such as laminating, mounting, estimating and delivery.

2.3 Is my poster ready?

We will email as soon as soon as your poster is ready for pickup. For delivery you will receive an email when the poster is ready to indicate when to expect delivery.

2.4 Are you open on the weekend?

We are open Saturdays 10-5pm + Sundays noonish-5pm. We do not do any printing on the weekend. You can certainly pickup a poster that's ready, however!

2.5 What is a Speedcode?

Speedcode is an internal billing system for the U of A. We can take Speedcode like a PO (Purchase Order). You are then required to submit this to your department as soon as you receive the emailed Invoice.

2.6 What paper do you have for academic prints?

We have a bond and a satin paper available just for academic projects. Both print very well, with the satin a little fancier + recommended if you have images in the piece. Our papers come in rolls and therefore pieces will have a curl when printed.

2.7 Do you offer a fabric for posters?

We do have an Academic Fabric that travels well. Fabric will fold into a suitcase/bag and will need some smoothing at the other end. It takes a little longer than the papers in production time.

2.8 What sizes do you print posters?

All our prints are custom, so we print any size starting at 12" square. Typical research poster sizes are 24 x 36" and 36 x 48".

2.9 Can you print handouts?

Nope.

2.10 What resolution do you print at?

At 100% size, your image + chart files should be at least 180dpi.

Print-ready means your file is at the correct size and resolution of the intended output. When you have more than one image, they are layed out together in one file. Otherwise, we can set up the file(s) for you. Academic projects are required to be print-ready.

2.12 How do I provide my file?

Upload your file to the Academic Upload in the Academic section of our website. Ideal is to save your final version as a PDF (print-ready) and submit that.

Our Stores

Tuesday-Friday 11am to 6pm
Saturday 10am to 5pm
Sunday Maybe

Edmonton

10342 82 Avenue NW
Edmonton, AB
T6E1Z8

780.428.4843
Tue-Fri 11am to 6pm
Sat 10 am to 5pm
Sunday Maybe
Folk Fest Pop Up Shop

Gallagher Park

780.428.4843
August 5th 5-8pm
August 6th 10am-7pm
August 7th 10am-7pm
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